SHIPPING & DELIVERY
HOW LONG DOES DELIVERY TAKE?
Once your order has been dispatched from The Urn Collective HQ, delivery times are as below:
*Please note these are estimates only*
Australia 1-3 business days
New Zealand 1-2 weeks
United Kingdom 2-3 weeks
Europe 2-5 weeks
United States 2-5 weeks
Other International 2-5 weeks
DO YOU OFFER FREE SHIPPING?
Yes, when you place an order in Australia only over $200. For all orders under that value, as well as international customers, shipping will be added at checkout.
CAN I TRACK MY DELIVERY?
Yes, you will receive an email providing a tracking number and link once your order has been dispatched through Australia Post. You can follow its journey right to your door.
DO YOU SHIP WORLDWIDE?
Yes, we sure do. All orders will be dispatched from our headquarters on the Gold Coast, Australia. Please note: free shipping does not apply on international orders.
CAN I PICK UP MY ORDER?
Unfortunately due to security reasons, we are unable to allow public access to our facilities.
CAN MY PARCEL BE REDIRECTED?
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be able to sign for the package.
If in the case you would like your parcel to be left in a safe spot without a signature, please make a note of this in your delivery details when placing your order.
******Please note: we do not take responsibility for orders left without signature.
CAN I SELECT EXPRESS SHIPPING?
Yes, absolutely! In most cases this means next day delivery excluding remote areas outside the metropolitan area. We cannot guarantee next day delivery.