Thank you for choosing an urn from The Urn Collective as your person’s final resting place. This honour isn’t lost on us and we’re so grateful our cremation urns resonate with you.
We scour the world for the highest quality cremations urns and keepsake jewellery and want these urns to take centre stage in your home, as they represent so much. To ensure your urn stays in good condition, we recommend these general care instructions.
When deciding on a location for your wood urn, we recommend keeping out of direct sunlight to prevent the wood from becoming cracked or faded over time. Use a dry, soft cloth and gently wipe the outer surface of the urn to clean away any excess dirt and dust. Do not use water or harsh chemical products to clean the urn, as these elements may eventually cause the wood to break down. Once every two or three months, use furniture polish designed specifically for use on wood to maintain the urn’s shine and appearance.
Store your ceramic urn on a shelf or table that is sturdy and out of the way of foot traffic, since ceramic urns may break easily if accidentally knocked over. Use a soft dry cloth to gently wipe away excess dirt and dust from the surface of the urn, and use very little water to clean spots from the urn if necessary.
Store your metal urn in a dry, safe location away from direct sunlight, since the heat from the sun can cause the shape of the urn to become warped over time. Use a soft dry cloth to wipe away any dust and dirt that has settled on the surface of the urn, and refrain from using a damp cloth, since water and other liquids may cause the urn to rust.
All our keepsake jewellery comes with a fabric pouch to safely store it in when not in use, this prevents it from getting scratched. We also recommend removing jewellery before swimming, especially in swimming pools, as bleach and chlorine can damage the surface of stainless steel metal.
To clean your jewellery, we suggest using a mild liquid soap and warm water. Firstly, ensure the bolt that holds cremains inside the jewellery is tightly screwed in, before soaking your keepsake jewellery in a bowl containing a mixture of mild soap and warm water and let sit for a few minutes.
Next, take a soft cloth and rub the keepsake jewellery. For hard to reach areas, like grooves or engravings, you can use a soft-bristled toothbrush that will ensure you reach those hard to get places. Once you've thoroughly cleaned off your jewellery, reassure you've dried your piece with another lint-free cloth to remove all possibilities of water spots.